In Debt Solutions

Posts Tagged ‘Car Finance’

Frequently Asked Questions.

Q. How long is a claim expected to take?
A. Approximately 12 months. Some may be sooner and more complex cases may take slightly longer.

Q. Who does the client contact if they have a query?
A. Their Claims Consultant.

Q. What do we do if the loan is in joint names?
A. Make sure you both sign Account Holder 1 & Account Holder 2 on the forms.

Q. Can a client submit one claim now and then another later?
A. Yes.

Q. Which lenders have breached the Consumer Credit Act?
A. No particular lenders, all Credit Agreements from any lender can be investigated.

Q. What if the lender keeps contacting me?
A. Forward all written correspondence to The Claims Warehouse.

Q. What sort of credit cards/loans can you claim on?
A. Any credit card/loan with an outstanding balance of £1000+ (Credit Cards, Store Cards, Personal Loans, Secured Loans, Home Improvement Loans, Car Finance, Loans to pay-off other loans)

Q. Are there specific lenders that you have a better chance with?
A. No it would appear that all credit agreements may need investigating.

Q. Are there any back-end charges?
A. No, we do not charge back-end fees on UCA claims. When we win your case we claim our costs from the other side.

Q. What if I’ve lost or can’t find my original documents?
A. Don’t worry we request original copies from your lender or credit card company. They have a duty to release them to us, with your authority of course.

Q. Can I pay using the same credit card that I’m about to make a claim with?
A. No, this is not possible.

Q. What if the lender contacts me after I put a claim in?
A. Our solicitors will deal with the lender from the beginning of the dispute until its conclusion.

Q. Can I accept an offer?
A. Do not accept any offers made as you could be liable for costs and the offer will likely be a lot less than your claim.

Q. Are you a regulated Claims Management Company?
A. The Claims Warehouse Limited is regulated by the Ministry of Justice in respect of regulated claims management activities. Its registration is recorded on the website www.claimsregulation.gov.uk. Registration number CRM15365.

Q. I owe more than £25000 is there still a claim?
A. There is no upper limit. We can investigate to determine whether you have an unfair relationship and a claim for potentially thousands in compensation.